Last updated: 19.06.2026
These Terms and Conditions (“Terms”) govern access to and use of the MyConsent platform and related services (the “Service”).
The Service is provided by Trifork A/S (“Trifork”, “we”, “us”, or “our”).
By creating an account, accessing the Service, accepting an invitation, using the Service on behalf of an organization, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
If a separate written agreement, order form, enterprise agreement, or data processing agreement applies to your organization’s use of the Service, that separate agreement will apply to the extent it conflicts with these Terms.
The contracting party for the Service is:
Trifork A/S
Gdanskgade 2, 2150 Nordhavn
Denmark
CVR: 20921897
General support and commercial contact: support@myconsent.dk
Privacy and data protection contact: privacy@myconsent.dk
MyConsent is intended primarily for business and organizational use. Organizations use the Service to manage media assets, people tags, consent requests, consent decisions, projects, folders, teams, and related records.
Different users may interact with the Service in different ways. Organization administrators and team members may use the Service to manage customer content and workflows. Individuals may also access limited parts of the Service to respond to a consent request or invitation from an organization using MyConsent.
If you access the Service only as the recipient of a consent request, these Terms apply only to your use of that response flow and any related account access. The organization that sent the request may be responsible for the underlying consent workflow and its own use of your personal data.
MyConsent is a software-as-a-service platform that enables organizations to manage media assets, organize assets into folders and projects, tag people in assets, send and manage consent requests, document consent decisions, and maintain related records and workflow history.
The Service may include account administration, invitations, team management, file storage, media processing, thumbnails and previews, semantic search functionality, face-detection based workflow prompts where enabled, email notifications, analytics, audit logs, and related support features.
Features may vary by plan, configuration, customer agreement, technical environment, and product availability. We may add, change, or remove features in accordance with these Terms and any applicable written agreement.
The Service may support different types of accounts and roles, including administrators, editors, regular users, invited users, consent respondents, and system-level administrative roles.
You are responsible for:
You must notify us without undue delay if you become aware of unauthorized access, credential compromise, or misuse of the Service.
MyConsent is a paid subscription service, unless a trial, pilot, free plan, or separate written agreement applies.
Pricing may include:
Unless otherwise agreed in writing, subscriptions are billed on the billing cycle shown in the Service, order form, invoice, or applicable agreement. Fees are exclusive of VAT and other applicable taxes unless stated otherwise.
You agree to pay all applicable fees, charges, taxes, and usage-based amounts associated with your selected plan and actual usage. Usage-based charges may be calculated based on measured use during the relevant billing period.
If payment is overdue, we may suspend access to the Service after reasonable notice, unless prohibited by applicable law or a separate written agreement.
We may update pricing, packaging, plan names, included usage, overage rates, or plan features from time to time. Material changes affecting your active subscription will be communicated in advance and will apply from a future billing cycle unless otherwise agreed.
If your organization has custom enterprise terms, those custom terms apply according to the relevant written agreement.
“Customer Content” means content, files, media assets, metadata, people tags, consent records, event records, user data, instructions, and other information submitted to or created in the Service by or on behalf of your organization.
You and your organization retain ownership of Customer Content. You grant Trifork the rights necessary to host, store, copy, process, transmit, display, secure, back up, analyze, and otherwise handle Customer Content solely as necessary to provide, maintain, secure, support, and improve the Service and to comply with applicable law and customer instructions.
MyConsent helps organizations document consent workflows, but the Service does not replace your own legal assessment. You are responsible for deciding whether a consent request, consent wording, retention period, media use, or workflow is appropriate for your organization and lawful in the relevant context.
Consent records and workflow history depend on the information submitted by users and customer organizations. You are responsible for reviewing records and correcting or updating them where necessary.
You are responsible for your use of the Service and for all Customer Content submitted through your organization’s account.
This includes responsibility for:
You must not use the Service to store or process unlawful, infringing, harmful, abusive, discriminatory, or malicious content.
You agree not to:
The Service may process uploaded images and videos to provide media-management features, including thumbnails, previews, metadata extraction, search-related metadata, and other workflow-support features.
Where semantic search is enabled, MyConsent may create whole-image embeddings for uploaded images to support image and text-based search. These embeddings are associated with the media asset and are not intended to identify a person.
Where face detection is enabled, MyConsent may detect face regions in uploaded images to help customers identify when people in an image may need to be tagged for consent management. Face detection stores face counts and bounding-box metadata, such as the position and size of detected face regions and a detection confidence score.
MyConsent does not use face detection to identify people, verify identity, compare faces against a biometric database, create faceprints, store face-recognition templates, auto-tag people, infer emotions, or infer protected characteristics. You must not use the Service in a way that attempts to turn detection-only outputs into biometric identification, biometric verification, or prohibited profiling.
Our handling of personal data in connection with the Service is described in the Privacy Policy.
Where your organization determines the purposes and means of processing personal data in Customer Content or customer-managed workflows, your organization is generally the data controller and Trifork acts as data processor. In that case, the processing must be governed by a data processing agreement or other applicable written data processing terms.
You are responsible for ensuring that your instructions to us are lawful, that you have the necessary notices and legal bases for your processing, and that your use of the Service complies with applicable data protection law.
Privacy and data protection questions can be sent to privacy@myconsent.dk.
We may send service-related communications, including login codes, password reset messages, account invitations, consent request notifications, event invitations, security notices, billing notices, support replies, and operational messages. These communications are part of providing the Service.
We may update, improve, modify, maintain, or discontinue parts of the Service from time to time, including by adding, changing, or removing features.
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted, error-free, or always-available operation unless a separate written service level agreement applies.
We may temporarily suspend access for maintenance, security reasons, emergency response, non-payment, misuse, legal compliance, or to protect the Service, customers, users, or third parties.
We use appropriate technical and organizational measures designed to protect the Service and personal data processed through the Service. You are responsible for using the Service securely, managing user access, protecting credentials, and configuring your workspace appropriately.
You must promptly notify us at support@myconsent.dk if you become aware of a security issue, unauthorized access, or suspected compromise affecting your account or use of the Service.
Trifork and its licensors retain all rights, title, and interest in and to the Service, including all software, trademarks, designs, workflows, documentation, models, configuration, templates, and related intellectual property rights.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or organizational purposes during the subscription term.
You retain your rights in Customer Content, subject to the rights granted to us under these Terms and any applicable agreement.
If you provide feedback, suggestions, or improvement ideas, we may use them without restriction or obligation to you, provided that we do not disclose your confidential information in doing so.
Each party must treat non-public business, technical, security, commercial, and operational information received from the other party as confidential and use it only as necessary to perform under these Terms or the applicable agreement, unless disclosure is required by law or the information is already public through no fault of the receiving party.
The Service may rely on third-party service providers and subprocessors for hosting, storage, email delivery, analytics, support, security, and other operational purposes. More information about processing of personal data and relevant providers is available in the Privacy Policy, data processing agreement, or subprocessor information made available to customers.
You are responsible for any third-party services, integrations, or links that you choose to use with the Service, unless those services are provided by us as part of the Service.
These Terms remain in effect for as long as you or your organization use the Service.
Unless otherwise agreed in writing, subscriptions renew according to the applicable billing cycle until terminated.
Either party may terminate the subscription effective at the end of the current billing period by discontinuing the subscription or giving notice through the applicable account, commercial, or support channel, unless a separate written agreement states otherwise.
We may suspend or terminate access immediately if:
Upon termination, your right to use the Service ends. You are responsible for exporting Customer Content before termination using available Service functionality or by contacting us where support is available. We may delete, anonymize, or restrict access to Customer Content in accordance with our retention practices, legal obligations, customer instructions, data processing agreement, and any applicable customer agreement.
Termination does not affect payment obligations accrued before termination or provisions that by their nature should survive, including confidentiality, intellectual property, data protection, limitation of liability, indemnity, and governing law.
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure against every possible threat, or suitable for every specific legal, regulatory, or operational use case. We do not warrant that customer data, consent records, uploaded media, tags, search results, metadata, or workflow outputs will be complete, accurate, or legally sufficient where they depend on customer input, third-party systems, user actions, or customer-controlled configurations.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or other non-excludable liability.
You agree to indemnify and hold harmless Trifork from claims, losses, damages, liabilities, and costs arising from your unlawful use of the Service, your breach of these Terms, your Customer Content, your instructions to us, or your infringement of third-party rights through content or activities submitted through your account.
These Terms are governed by Danish law, without regard to conflict of law rules.
Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the Danish courts, unless mandatory law provides otherwise.
We may update these Terms from time to time. The latest version will be made available through the Service or on our website. Material changes will take effect from the date stated in the updated version or from a later communicated effective date.
If a change materially affects an active paid subscription, we will provide reasonable advance notice where required by law or applicable agreement.
If you have questions about these Terms, please contact:
Trifork A/S
Gdanskgade 2, 2150 Nordhavn
Denmark
CVR: 20921897
General support and commercial contact: support@myconsent.dk
Privacy and data protection contact: privacy@myconsent.dk